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Reservation

FAQ

How can I reserve a Star Express Limousine?

You can call us at (717) 525-9228 to speak with us. You can also request a quote online by answering a few simple questions. We will contact you shortly to finalize your reservation and any additional details.

Do I Need a Reservation?

Yes. Star Express guarantees service by requesting that all reservations are made at least 48 hours in advance of the reservation date. You are always welcome to call or email us to check availability. However, our service works best we have enough time to prepare to serve you properly.

What is Your Cancellation Policy?

Cancellations made less than 24 hours from your reservation time will be charged the full amount of the reservation. Failure to accept service upon the arrival of your Star Express limousine will be treated as a late cancellation and will also incur the full charge of service.

What Airports Do You Service?

Do You Offer Group Travel?

Yes, we are capable of fulfilling your group travel needs. Call us at (717) 525-9228 to let us know the specifics of your travel plans (number of passengers, destination, itinerary) and we will put together a group travel plan that gets everyone in your party where they need to be, regardless of the number of people.

What Are Your Baggage Policies?

We understand that travel by air or train involves the transportation of luggage and baggage as well. First, we encourage you to check with your airline or train provider to ensure that you are knowledgeable on their policies.

As a Star Express Limousine Service passenger, you are entitled to two free bags per passenger. If you will be carrying extra luggage, please specify this at the time of your reservation. We cannot guarantee space in our cars for extra luggage that we are not informed of. An extra charge will be applied to any additional baggage.

Star Express chauffeurs are limited to lifting no more than 55 pounds when loading or unloading baggage or luggage from the vehicle. Additional assistance from passengers or others must be available to the chauffeur in the event of a passenger bag weighing more than 55 pounds.

Star Express accepts no liability for lost or stolen passenger baggage and Star Express passengers acknowledge that their baggage and property remains their responsibility at all times.

Do You Accept Pets in Your Vehicles?

Yes! At Star Express, we love animals! Your pet must be securely contained in a pet carrier at all times and we must be informed of your intent to travel with a pet at the time of your reservation. Pets will also incur an additional charge added to your final bill.

Note that these policies do not apply to service animals.

What are Your Polices Regarding Traveling with Children?

Any child under the age of four must be fastened into a properly installed safety seat in the rear of the vehicle at all times. Children ages 4 through 8 must be restrained in a size-appropriate booster seat. Children ages 8 through 18 must wear a seatbelt in the vehicle at all times.

You Mentioned Safety Seats. Do You Make Them Available?

No. Star Express does not provide child safety seats. Additionally, any and all child safety seats in use in a Star Express limousine must be installed by the child’s parent or legal guardian. Our chauffeurs are not permitted to install child safety seats at any time.

What is Your Inclement Weather Policy?

Star Express will make every effort possible to complete arranged travel as reserved. However, as the weather is completely out of our control, we cannot be held responsible for weather-related delays or cancellations. Additionally, Star Express accepts no responsibility for delays or cancellations due to traffic, mechanical difficulties with a vehicle, or any other uncontrollable circumstance which may impact our ability to serve you.

Our Services
Testimonials
- Sandy. The service was great! The vehicle was nice and very clean. The driver was on time for both runs and very cordial and professional. I had good conversation and he rerouted to avoid traffic.

- Donna – Travel Agent. I had the pleasure of working with Jamie to make shuttle arrangements for my supervisor who was attending a workshop in Palmyra, PA. The details are too many to share, but there were at least ten phone calls, most of which were calls requesting last minuite and/or urgent requests for service. She was polite, friendly and very helpful during every one of those phone calls. Jamie went well above and beyond with customer service!

- Steve and Sarah. Just wanted to let you know about the great service Jaime and Danny provided for my client on Tue Sep 20, 2011. Due to a last minute schedule change my client's car rental was unavailable and within a few hours Jaime was able to secure a driver to take my client over an hour away from the airport. This morning, I received a call from the client advising how impressed he was about the extra customer service that he received from Danny with the phone call letting him know the flight was early. This made a huge impression on my client. Thank you for the great service - I will certainly be recommending your service to other travel agents in my office.

- Thank you. Melissa. Appreciate the prompt, friendly service. I will definitely use your service again. It helped to make our vacation a great one. Thanks.

- Brenda and John. I will recommend your company to all my family and friends. Amazing service!!

- Carrie L. Top of the line service, professional driver and the vehicle was immaculate. Thank-you for providing such great service!!

- Beth. Thanks for the great trip this weekend guys! Driver Danny was so professional, even got out in the pouring rain when we told him not to, to get our bags out of the back. He waited at the airport for us in a delay, and got us to and from the airport very safely and quickly. The car was very comfortable and rode smoothly. We couldn't be happier with our service.

Thank you again, A Very Satisfied Customer, Leona G. I wanted to drop you a quick note of thanks and praise for the outstanding limo service that Terri and I experienced on New Year’s Eve. The limo was exactly what I expected – clean and luxurious! Robert was an exemplary driver – accommodating, friendly and professional. The next time I plan a surprise for Terri or even just a night on the town for a special occasion, your company is my first and only choice.Thanks again and keep up the great job! You’re the best!

Dear Star Express, I just wanted to say how much I appreciated the service I received. My driver David was so professional, courteous, respectful and friendly. I enjoyed the ride with him to Chambersburg from Harrisburg and back a few days later. The car was immaculate and the ride very smooth, even in the pouring rain on my travel back to the airport. I will definitely use your service again and specifically ask for David! He also informed me of the other airports you service so I will plan to use you in the future for my daughter when she visits her sister later this year